Client oriented returns

In the store a product can be touched and tested, but on the internet that’s rather difficult. That’s why the various European countries have an extensive legislation for the right of return. Web logistics therefore is a two-way traffic, by which the return logistics are harder to manage and in case of errors it can leave clients very unsatisfied.

By default, DistriMedia offers you an extensive return service through which we receive the returns to your wishes, inspect them and place them back in stock.

You determine the operation and business rules

While the return right is partly lawful determined, you can choose to make your return policy a distinguishing factor by extended rules. We install though your rules a tailor-made process for you.

Additional attention for a bigger return flow by bulk sending

When you send out a lot of parcels you automatically take the risk to receive a lot of returns. The correct delivery of subscription services and loyalty actions is for example strongly dependent of the quality of your customer base. Everyone knows the scenario of a moving that hasn’t been communicated or processed yet.

Returns have the potential to make a client a satisfied client. To realize this, DistriMedia tries to find out for each return why the shipment is returned and (possibly after contacting the client) to deliver it again.

Two-way traffic

In the store a product can be touched and tested, but on the internet that’s rather difficult. That’s why the various European countries have an extensive legislation for the right of return. Web logistics therefore is two-way traffic.

Extended return options

DistriMedia offers you an extensive return service through which we receive the returns to your wishes, inspect them and place them back in stock. When really needed, we are able to implement a tailor-made process for you.

Direct contact

Are you interested in more information or an obligation free quote?

Call us on +32 51 42 38 60 or send a message via our contact form.