- Check the tracking information: Start by checking the tracking information of the package. Use the tracking code to find out the current status and location of the package. This can help you determine whether the package is on its way, delayed or possibly lost.
Notify DistriMedia and we will also contact the carrier. You can track the status of your request online via our TOPdesk customer portal. - Check the delivery address: make sure that the delivery address is entered correctly. Sometimes an incorrect address can lead to delivery problems. If the address is incorrect, contact DistriMedia as soon as possible to correct it.
- File a complaint: if the package is missing and all steps have been taken to trace it, DistriMedia will file a complaint with the carrier and take care of further follow-up.
- If the package is insured, consult the conditions. This can help you obtain compensation for loss or damage to the package.
- If you are a seller, proactively communicate with the customer about the status of the package. Customer satisfaction can often be maintained through clear and timely communication. Your fulfillment partner should provide you with the necessary information.
